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Implementing a voice over Internet Protocol (VoIP) solution can not only dramatically enhance your network but also affect the entire way your organization communicates. Because VoIP technology, also known as IP telephony, can now deliver the functionality and quality of service required for voice applications, the business rationale for implementing a VoIP solution may be stronger than ever. The driver for converging communications technology isn't in the technology itself. It's in how it can be integrated into your business to build a sustainable competitive advantage.
The convergence of voice, video and data promises many benefits, primarily in increased employee productivity and enhanced customer service and experience. That is precisely what Optus delivers! With a diverse portfolio of solutions and services enable you to manage more with less, leverage platforms you know, use standards-based technology and easily migrate to new applications and services as your business requirement grow or change.
Traditional voice services have trained users to expect a dial tone every time they pick up the handset. For VoIP users, nothing less will do. The key to providing this, combined with a smooth deployment, is network assessment testing which ensures the network is engineered to support the new applications.
VoIP Solutions by Optus offer:
- Secure, reliable communications that take advantage of your IP infrastructure
- Solutions that can scale from one to 10,000+ users seamlessly
- Our highly trained technicians support our customers' networks around the clock
- Flexible functionality that can improve agility to respond to other employees and your customers
- Our maintenance staff is composed of factory-trained, certified technicians with an average 15 years experience
- Potential costs savings from centralized network administration, bandwidth optimization, and reduced usage fees—and other money-saving opportunities
- Our “full capabilities” Engineering Group is responsible for the operation of our Technical Assistance Center and Engineering Services
- Remote diagnostic capability enhance system availability
- Our Web Portal allows customers to view the status of repair activity in real time
Whether you are looking to enhance customer service, increase productivity or both, we have the expertise and solutions to fit your needs, no matter the size of your business. As a leader in converged communications, Optus can implement a VoIP solution to enable your organization to take advantage of the best IP telephony technology has to offer. For more information please feel free to contacts us to discuss your requirements and how together we can provide the correct solution to fit and solve your business needs.
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